Complaints & Dispute Resolution

metrico.studio is operated by ZARIA s.c. If you are dissatisfied with our service or a purchase, please contact us first so we can resolve the matter directly:

1. Email metrico@metrico.studio with the subject line “Complaint”.
2. Include: your registered email address, the date of purchase, a description of the issue, and your expected resolution.
3. We will acknowledge your complaint within 3 business days and respond to it in writing (by email) no later than 14 calendar days after receiving it. If you are a consumer, a complaint we do not answer within that time is deemed accepted under Polish consumer law. Customers who are not consumers receive a response within the same time.

If we are unable to reach a satisfactory resolution through direct contact, EU consumers have the right to use an Alternative Dispute Resolution (ADR) body.

You may contact us at metrico@metrico.studio to discuss available ADR options. We are willing to participate in ADR proceedings before a competent body if required by applicable law.

If you are a consumer in Poland, you may also file a complaint with the President of the Office of Competition and Consumer Protection (UOKiK):

• Website: uokik.gov.pl
• Consumer helpline: 801 440 220 (weekdays 8:00–18:00)
• Email: kontakt.adr@uokik.gov.pl

You may also use the free Municipal or District Consumer Ombudsman in your area.

Nothing in this policy limits your right to bring legal proceedings before a competent court. Use of ADR is voluntary and does not affect your right to seek judicial redress.

You can use the form below to submit your complaint. We will send an automatic acknowledgement with a reference number to your email address.